Frequently Asked Questions (FAQs)

General Questions

  1. What is Whole Custom Design? Whole Custom Design is an online store specializing in high-quality hats for every occasion, curated with style and craftsmanship in mind.

  2. Where is Whole Custom Design located? We are based in Hong Kong. Our address is WORKSHOP 60 3/F BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO16 SHING YIP STREET, KL, Hong Kong.

Ordering and Shipping

  1. How can I place an order? You can place an order directly on our website, wholecustomdesign.com. Simply browse our collection, select your desired hat, and proceed to checkout.

  2. What are the shipping options? We offer standard shipping with delivery typically within 5-7 business days worldwide. Expedited shipping options are available upon request.

  3. Do you ship internationally? Yes, we ship worldwide, except to Ukraine and Israel. Shipping fees may apply, depending on the destination and order value.

Returns and Refunds

  1. What is your return policy? We accept returns within 30 days of delivery for unused and unworn items. Please contact our customer service team for assistance with returns.

  2. How do I request a refund? Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

Product Information

  1. Are your hats adjustable? Many of our hats feature adjustable sizing options to ensure a comfortable fit. Specific details can be found in the product descriptions.

  2. What materials are your hats made from? Our hats are crafted from high-quality materials such as wool, felt, cotton, and synthetic blends. Each product listing provides detailed material information.

Contact Us

  1. How can I contact Whole Custom Design? You can reach our customer service team via email at service@wholecustomdesign.com. For urgent inquiries, please visit our Contact Us page.